Safety Centre

Our Commitment to You

ChillConvo exists to connect real people through genuine voice conversation. We built this platform because we believe talking - actually talking - creates connections that text alone cannot. With that comes a responsibility we take seriously: making sure every person who joins feels safe doing so.

You stay anonymous to the people you talk to. They see a username and nothing else: no real name, no photo, no location beyond the country you are connecting from.

The Google sign-in exists for one reason: it makes a ban stick. Without it, anyone removed could be back thirty seconds later under a new name, and every other protection here would be worth very little. We never see your Google password, we do not store your email address, and we do not track you anywhere else.

Who Can Use ChillConvo

ChillConvo is strictly for adults aged 18 and over, and this is checked twice.

When you sign in, we ask Google whether the account holder is over 18. If Google tells us the account belongs to someone under 18, the sign-in stops there and no account is created. We only ever receive an over-or-under answer, never your date of birth.

At account setup you then give your date of birth, confirm your age and agree to our Terms of Service before you can use the platform. Neither check is proof of age, since both rest on a date somebody entered, but Google's was set long before you came here and cannot be retried against us.

If you believe someone under 18 is using ChillConvo, please report them immediately using the Report button during any call, or contact us at [email protected]. We act on these reports as a priority.

Community Rules

ChillConvo is a place for real conversation. The following behaviour is strictly prohibited and will get an account banned, permanently and without warning where the breach is serious enough:

• Harassment, threats, intimidation, or abusive language of any kind
• Sexual content or solicitation directed at any user
• Hate speech targeting race, ethnicity, religion, gender, sexual orientation, disability, or any other characteristic
• Sharing or attempting to obtain another person's private information
• Recording, capturing, or streaming calls to third-party platforms without explicit consent
• Impersonating another person, public figure, or ChillConvo staff
• Intentionally playing loud, disruptive, or harmful audio frequencies during calls
• Attempting to evade a ban or block using secondary accounts or network manipulation
• Any exploitation, harm, or involvement of minors in any form
• Any activity that is illegal under applicable law

Reporting Someone

During any call, tap the Report button in the call controls bar at the bottom of the screen. You do not need to end the call first. Reports are submitted instantly.

Every report counts, and action does not wait on somebody reading it. Accounts reported by several different people are removed automatically, and a report that somebody may be under 18 goes in front of a person straight away. Reports are completely confidential. The person you report is never told who submitted the report, or that a report was made at all.

Blocking Users

You can block recent users you conversed with via the call history or from your friends list. Once blocked, that person can never be matched with you again, cannot send you friend requests, and cannot contact you in any way through ChillConvo. Blocks are permanent unless you choose to remove them from your blocked list in Settings.

How Moderation Works

Reports lead to bans without anyone having to intervene. An account reported by enough different people is removed automatically, and repeat offences escalate to a permanent ban. There are no warnings for serious violations. Accounts that harass, threaten, or target other users are removed.

If you believe a ban was a mistake, email us at [email protected] and we will look at it again. Being removed is not the end of the conversation.

We want to be clear about what we can and cannot see, because the answer is different for calls and for messages.

Voice calls are encrypted end to end between the two people talking. We do not record them, and no audio is saved on our servers, so there is no recording for anyone to listen back to. That is deliberate, and it is why moderation decisions come from what you tell us in a report rather than from recordings. The more detail you give us, the more we have to work with.

Text messages between friends work differently. They have to be stored to be delivered, and they are deleted automatically after 7 days. When you report someone, a copy of your recent messages with them is attached to the report as evidence, so a report about messages does not rest on your description alone. The same goes for the text chat in a call: report someone during the call, and what was typed in it is attached too. Those messages are only ever used to assess that report, and are never shown to the person you reported.

Tips for Staying Safe

We do everything we can on our end, but your safety also depends on a few sensible habits:

• Keep personal information private. Do not share your full name, home address, phone number, place of work, or school with anyone you have just met on ChillConvo.
• Trust your instincts. If a conversation makes you uncomfortable, end the call immediately. You do not owe anyone an explanation.
• Do not arrange in-person meetings with people you have only spoken to on ChillConvo.
• Do not move to another app because they asked. "Add me on [app]" early in a conversation is one of the most reliable warning signs there is. On another platform there is no report button, no block that sticks, and no record of anything - which is often exactly the point. Anyone worth talking to is happy to keep talking here.
• Report anything that feels wrong. Even if you are unsure whether something counts as a violation, send it. Reports build a picture, and the one that seems too minor to bother with may be the one that completes it.
• Use the block button freely. It is there for a reason. There is no downside to blocking someone who made you feel uncomfortable.

Get in Touch

Our full contact details and guidance on what to include in a safety-related email can be found on our Contact page. We read every message and respond to safety concerns as a priority.