Cookie Policy

1. What Are Cookies

Cookies are small strings of encrypted text data stored securely on your local device by your web browser. We maintain a strict data minimization policy, utilizing only baseline technical cookies necessary to securely operate and execute our communication services.

2. Essential System Operations We Use

Our network utilizes baseline technical tokens to process your requests securely. These operations are strictly technical and are cleared automatically after 2 hours of inactivity:

• User Authentication Token: A mandatory first-party token used strictly to maintain your encrypted account state and routing session securely between page loads. Without it, you cannot sign in or use ChillConvo.
• Security Verification Token: A core platform defense mechanism deployed to block automated Cross-Site Request Forgery malicious exploits and verify request integrity.

3. Local Interface Preferences

To deliver a seamless chat interface, our frontend code utilizes your browser's internal Local Storage functionality (which operates completely independently of cookies). This data remains strictly sandboxed on your local physical device and is never synchronized to, processed by, or readable by our server infrastructure:

• Interface Mechanics: Remembers your toggle choices for automatic pairing and queue preferences.
• Audio State: Remembers your microphone and local volume mute parameters.
• Access Status: Locally stores your compliance declaration regarding our age verification terms so you do not have to review them on every consecutive visit.
• Interest Filter: Retains the matching topics you have configured so they do not require re-entry on each visit. These topics are transmitted to our routing infrastructure only during an active search operation, solely to execute pairing, and are never stored against your account record.
• Announcement Status: Records which platform announcement has already been displayed to you, preventing the same notice from being served repeatedly. This parameter holds a reference to the notice only and contains no personal identifiers.

4. Third-Party Asset Interfaces

We do not operate analytics suites, marketing tracking pixels, behavioral target profiling, or advertising networks. We use zero tracking cookies. Our platform does not load assets from external third-party content delivery networks (CDNs); every script, stylesheet, and font asset is served directly from our own domain.

Our platform incorporates one third-party diagnostic library (Sentry) on a limited subset of authenticated pages, deployed exclusively to capture technical fault reports so that service stability can be maintained. Session replay recording is disabled, performance tracing is disabled, and the library is configured to exclude personal identifiers. It deploys no cookies and writes no data to your local device. Full processing parameters are documented under Third Parties in our Privacy Policy.

5. Statutory Compliance (UK PECR / EU Cookie Directive)

Under the Privacy and Electronic Communications Regulations (PECR) and related European Union data standards, cookies that are explicitly required to facilitate user-requested core platform operations do not require prior consumer opt-in consent banners.

Because these cookies are used only to keep you signed in and to keep the site secure, ChillConvo cannot work without them.

6. User Administration Options

You retain absolute structural authority over your browser data footprint. You may clear cookies or purge your local storage index entirely at any time directly through your web browser's native settings menus.

Please note that clearing your authentication token manually will immediately terminate your secure connection. Utilizing our platform's dedicated log-out button will instantly overwrite your local credentials and safely invalidate your active token server-side.

7. Contact

For any technical questions regarding our structural cookies or local storage frameworks, please contact our privacy desk at: [email protected]